What Haverhill Homeowners Say About Top Hat Chimney
Wendell Pike started Top Hat Chimney back in 1999, and the way he sees it, a review isn’t a marketing asset. It’s a receipt. It tells the next family on the street what actually happened when the truck pulled up, what the camera showed, and whether the invoice matched the number on the phone. In Haverhill, word travels fast around Ward Hill, Riverside, and Bradford. That’s why we let the people who’ve had us in their homes do the talking.
Recent Reviews
“Wendell’s crew swept our chimney in the Mount Washington neighborhood and found a creosote glaze I’d been ignoring for two winters. He showed me the camera footage right on his tablet, explained what third-degree buildup does in a chimney fire, and had it handled same day. The price he quoted on the phone is exactly what I paid.”
Shane N. - Mount Washington, Haverhill
“Called on a Tuesday because we smelled smoke backing into the living room. A live person answered, not a recording, and Wendell was at our place in Bradford on Thursday. He found a cracked flue tile we’d have never caught, explained what could happen if it kept getting used, and gave us a price before any work started. No surprises.”
Reggie F. - Bradford, Haverhill
“We bought a house in Riverside and had no idea when the chimney was last cleaned. Wendell came out, did the sweep, and showed us the first-degree creosote he brushed out. Told us once a year, burn or no burn, because chimneys break in the off-season too. He even gave us the senior discount without us asking.”
Tracy M. - Riverside, Haverhill
“Top Hat replaced our chimney cap after a storm ripped the old one off. Nicole in the office picked up on the second ring, got us a real arrival window, and the tech who came out was in uniform and background-checked. Felt safe having him in the house with my kids home. The cap fits perfectly and the price was fair.”
Nicole T. - Bradford, Haverhill
“I’d gotten a written estimate from another company for a new liner that felt high. Called Top Hat for a second opinion. Wendell came out, ran the camera down the flue, and told me the liner had another three or four years in it. He could have sold me the replacement. Instead he gave me the facts and said call him when it’s actually time. That’s why I’ll never call anyone else.”
Shane N. - Ward Hill, Haverhill
“Our fireplace hadn’t been used in years and we wanted to start burning again. Wendell’s crew did a full sweep, checked the crown, and walked us through what was safe and what could wait. They installed a new Gelco damper that works better than the original. The 90-Day Done Right Promise was stamped right on the invoice in writing.”
Tracy M. - Haverhill
Why Customers Trust Us
Every review above comes from a job where the homeowner got the same experience: a real person on the phone, an honest look at the chimney, and a written promise standing behind the work. Wendell’s name is on the business, and he runs into you again on Saturday. That changes how the work gets done. The 90-Day Done Right Promise means if something isn’t right, one call brings Wendell and his crew back at no additional cost. Background-checked techs show up in uniform with a real arrival window. Upfront pricing before a single tool comes off the truck. And we still offer $40 off any repair over $200, a free second opinion on any written estimate, no trip charge inside the county, and 10% off for seniors and veterans, every time. Ask anyone on your street. Then call (978) 724-7935 and get us out to your place.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Haverhill since 1999.