Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Top Hat Chimney Guarantee
Every job we finish in Haverhill carries the same promise, in writing: the 90-Day Done Right Promise. If something isn’t right, one call brings Wendell and his crew back to make it right, at no additional cost. We don’t hide behind fine print or voicemail. Wendell Pike has owned Top Hat Chimney since 1999, and he puts his name on the work because he’ll likely run into you again on Saturday. That’s what a guarantee means to us: standing behind the job long after the truck pulls away.
What’s Covered
- Workmanship. If the work isn’t done right, we return and fix it under the 90-Day Done Right Promise, no invoice, no argument.
- Parts and materials. We install products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and if a part fails because of our installation, we handle it.
- Cleanup. The work area is left the way we found it, drop cloths down and soot contained, not tracked through your Haverhill living room.
- On-time arrival. You get a real arrival window from a background-checked, uniformed technician, and we call if that window slips. No waiting around wondering.
- Honest pricing. The number you hear on the phone is the number on the invoice. We quote before a single tool comes off the truck.
Our Satisfaction Promise
If something about the work doesn’t sit right with you, call us. A live person answers, and it may well be Wendell himself picking up the phone. Tell us what’s wrong. We come back, we look at it, and we make it right. The 90-Day Done Right Promise is stamped on every job we complete in Haverhill, so there’s no debate about whether you’re covered. You are. If we made a mistake, we own it and fix it. That’s been the rule since 1999, and it hasn’t changed. Call (978) 724-7935 and we’ll get it sorted.
Licensed & Insured Backing
Paperwork is only as good as the people behind it, but it matters. Top Hat Chimney is licensed and insured, which means the work we do in Haverhill is backed by more than a handshake. If something goes sideways, you’re protected. Wendell has a published address and puts his name on every job, not a franchise that rotated in last spring. The guarantee exists because Wendell wants it to, but the license and insurance are the safety net under the promise. That’s the real backing behind the 90-Day Done Right Promise.
Why Wendell Stands Behind the Work
Wendell Pike founded Top Hat Chimney in 1999, and he’s been sweeping and repairing chimneys in Haverhill and the surrounding communities for over 29 years. He doesn’t recommend work that doesn’t need doing. If a chimney can safely wait another season, he’ll tell you. If it can’t, he’ll show you why with camera footage and a plain-English verdict, every time, no exceptions. A guarantee only means something if the person giving it has the experience to know what right looks like. Wendell does. Ask anyone on your street.
What the Guarantee Doesn’t Cover (And Why We Tell You Anyway)
A guarantee shouldn’t be vague, so here’s the honest version. The 90-Day Done Right Promise covers our workmanship and installation. It doesn’t cover damage from a chimney fire, a new leak from a storm that shifts your flashing, or normal wear on a liner that’s nearing the end of its life. That’s not fine print, it’s just physics. What we promise is this: if we touched it and it’s wrong, we fix it. If something else is going on, we’ll tell you what we’re seeing, show you the camera footage, and tell you plainly if it can wait. No scare-selling, no inflated estimate you can’t verify. Your flue doesn’t care how the fire looks. It cares how it breathes. We’ll show you exactly how yours is breathing.
Free Second Opinion: Put Our Guarantee to the Test
If another company has given you a written estimate for chimney work in Haverhill, bring it to us. We’ll give you a free second opinion. Not a vague “we’d probably do it differently.” A real look at the work they proposed and an honest take on whether it needs doing at all. If we recommend the work, we’ll match it against what you were quoted and tell you if the price is fair. That’s how confident we are in our work and our pricing. And if you’re a senior or a veteran, take 10% off any service, always. If the repair is over $200, take $40 off that too. Call (978) 724-7935 and put us to the test.
Frequently Asked Questions About Our Guarantee
Call us. A live person answers, day or night. Tell us what’s wrong, and we’ll schedule a return visit. The 90-Day Done Right Promise is in writing on every job, so if the work isn’t right, we come back and make it right at no additional cost. Call (978) 724-7935 and Wendell or one of his crew will get it sorted.
We install chimney liners, caps, and crowns from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If a part fails because of our installation, the 90-Day Done Right Promise covers the fix. For manufacturer defects, we handle the follow-through with the brand. You deal with us, not a parts department. Call (978) 724-7935 with any questions about a part we installed.
Yes. The 90-Day Done Right Promise is stamped on every job we complete in Haverhill and the surrounding area. It’s not a verbal reassurance. If we did the work and it isn’t right, one call brings Wendell’s crew back. Call (978) 724-7935 and ask us to walk you through the exact terms before you book.
Bring us the written estimate or invoice. We’ll give you a free second opinion on any competing written estimate. If the work was already done and you’re concerned, we’ll inspect it and tell you honestly what we see. You’ll get camera footage and a plain-English verdict. Call (978) 724-7935 and let Wendell take a look.
No. There’s no trip charge for calls inside the company’s own service county, and a warranty return under the 90-Day Done Right Promise is free. If we made a mistake, you don’t pay a dime to have us come back. Call (978) 724-7935 and we’ll schedule the return visit.
If you’re in Haverhill or anywhere in our service area and you want chimney work backed by a real, written guarantee from a local owner who’s been doing this since 1999, call Top Hat Chimney at (978) 724-7935. Wendell puts his name on every job. That’s the whole point.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Haverhill since 1999.